Why every hiring team needs AI agents and not just a chatbot

AI-powered technologies, such as machine learning and natural language processing, have the potential to streamline operations, personalize guest interactions and drive revenue growth. “At Cloudbeds, we view AI as the key to unlocking personalized travel experiences at scale. However, AI must go beyond generic models to truly make an impact in the hospitality sector.

Revolutionizing The Hospitality Industry With Artificial Intelligence

It simplifies communications by integrating with channels like WhatsApp, Telegram, and Facebook Messenger, and includes a Webchat widget for real-time interactions. Key features also encompass an omnichannel inbox, AI chatbots, and an Automation Studio. Supporting over 25 languages and fully GDPR compliant, chatlyn enhances customer interactions and drives revenue growth. The global hotel industry loses an estimated €10 billion annually due to fragmented guest communication systems, missed booking opportunities, and inefficient staff workflows. Artificial intelligence, in its various forms, has permeated nearly every aspect of our lives, and the hospitality industry is no exception.

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And when your technology is built to support that, everything else falls into place. A smoother experience that shows up in the metrics that matter — faster time-to-fill, stronger candidate engagement and measurable reductions in your talent team’s workload. And when these agents know how to work with each other, and with the people on your hiring team, they become even more powerful and drive the ROI you actually need. During an interview at THAIFEX – HOREC Asia 2025, Matthias Kuepper, Managing Director & VP Asia-Pacific of Koelnmesse, underscored these workforce challenges and how businesses are adapting.

My company is also pioneering efforts to leverage the power of AI. With continuous innovation and a commitment to enhancing the guest experience, those who adapt stand poised to shape the future of the hospitality industry with AI as a core component. For example, a resort my company works with implemented a novel integration of AI telephony that lowered the calls to the front desk staff and increased service level of answered calls. On top of all that the guests gave the AI system a high favorability rating, which was remarkable to me. I witnessed this innovation not only improve customer satisfaction but also increase operational efficiency, allowing staff members to focus on more complex tasks.

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Chatlyn’s AI chatbot excels in processing natural language and grammatical nuances, supporting nearly any language, including Arabic. This capability ensures precise, real-time responses, enhancing communication for hotels with diverse international clientele and significantly speeding up response times. „This funding represents more than capital – it’s validation of our vision to make every hotel conversation intelligent and connected to relevant operational systems,” said Michael Urbanek, CTO and Co-founder. „Our AI doesn’t just automate responses; it understands context, anticipates needs, and creates those delightful moments that turn first-time guests into lifelong advocates.”

“I can see the cooking robot that is more in the kitchen, right? So the actual waiter can spend more time with the customer, and that will hopefully also improve the interaction with the customer,” Schaefer added. Sven Michael Schaefer, project director at Koelnmesse, explains that AI and robotics are best utilized in back-office roles, allowing frontline staff to focus on customer interaction. For example, CodeMax’s Noodle and Beverage Bot combines AI-powered robotics, self-ordering kiosks, real-time store analytics and sales dashboard to optimize efficiency.

• Chatlyn’s AI chatbot excels in processing natural language and grammatical nuances, supporting nearly any language, including Arabic.
• Additionally, compliance and administrative tasks, long seen as burdens for hospitality operators, are also being streamlined through digital transformation.
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• This tool can alleviate that problem but it does not replace a human.

The Future Of AI In Hospitality

As AI continues to evolve, the hospitality industry is embracing these innovations to enhance guest experiences and operational workflows. “The biggest mistake the industry makes is treating AI as something you can simply ‘apply.’ AI is not a plug-and-play solution; it’s only as effective as the data it’s trained on. Most AI models available today weren’t built with hospitality in mind, and with less than 0.004% of foundational AI data coming from the travel sector, it’s clear that these models are often working with educated guesses rather than industry-specific insights. Chatlyn’s suite of products is crafted to transform customer engagement within the hospitality industry. It features an omnichannel inbox, AI assistants, and an Automation Studio, ensuring seamless interaction across multiple platforms such as web chat, WhatsApp, email, and social media. This AI-driven platform enhances every customer interaction, prioritizing satisfaction and efficiency.

How recruiters can move past taking hiring managers’ orders — and become trusted advisors

And the teams that will win are the ones with AI that actually acts.